How do I contact the Employee Care Department?
Three ways. We recommend a ticket because it gives you a number to track your request.
1. Online ticket (best)
Fill in the form in three steps and get a number to track your request.
Open a ticketTrack a ticket2. Email
R3-shqra-hrcs@moh.gov.sa
Send from your ministry email. Include your name, employee number, mobile, facility and request type.
Write an emailCopied3. Phone
Ext. 671
Call the Employee Care Department on extension 671. Best for urgent matters.
What you need to open a ticket: For questions and requests: your ministry email ending in moh.gov.sa, your mobile number (05XXXXXXXX) and your employee number, so the team can reach you. You can also attach up to 3 photos.
What happens after you submit?
- Ticket numberShown right after you submit. Keep it to track your request.
- ReviewThe ticket goes to Employee Care or the section responsible for its topic. They may contact you on your ministry email or mobile.
- StatusIt changes between: New, Referred to the responsible section, In progress, Closed.
- ReplyIt appears on the Track page with your ticket number and ministry email, or your follow-up code if you sent it without revealing who you are.
For urgent matters, call the Employee Care Department on extension 671.
Request types
- Question or request A question about a procedure or your job status, or a request for a document or information. Your details are needed so we can reply. Try the FAQ first.
- Complaint, suggestion or feedback A comment on a procedure or treatment, or an idea to improve things. Your details are optional: you can send it without revealing who you are and follow the reply with a secret code.
FAQ · Privacy: ticket data is used only to contact you about your request, and is seen by the section responsible for it. Do not send passwords, bank details or ID numbers.